Sunshine Toyota Service Department

The Service Advisor (Alana Hiebert) was awesome. She was so genuine and friendly. Totally took the time to keep me informed on what was going on with my car and kept me clear to the work being done. She definitely has the perfect personality to work with the public and keeps the clients smiling. Don't lose this employee. I look forward to future visits if I can be helped by Alana. She ensures confidence in the clients.
You will have repeat customers for life with a stellar performer like Alana. My vehicle was fixed with the Gold service I am accustomed to at Sunshine Toyota. Please note that I would also like to commend John Reyes of the Parts Counter. I inquired about replacing three tires on my car. WAM Collision Centre had one new tire on order under an MPI claim. John quoted me a price and let me know he could have the tires in within half an hour and installed with one additional hour. I agreed to it and he put the wheels in motion as it were. I inquired if John could contact WAM Collision Centre to confirm they were replacing the tire with the identical model. He did so without hesitation. He inquired with WAM Collision Centre as to the long wait for my tire through their location (claim put in December). John was told that there was nothing they could do for him and it was the same tire. He apologized for not being able to offer me more of an answer. I was appreciative of his extra effort. Shortly after he called me back to his counter to inform me that he had followed up further on the situation. He made it clear that he had gotten confirmation to order me another tire immediately if I wanted to wait an extra hour to have it delivered and installed with permission to bill it to WAM Collision Centre. I don't know how he managed this when WAM Collision Centre had turned him down before. I was so thankful for this amazing display of going beyond for the client. He got me the tire and had it installed in no time flat, and billed it WAM Collision Centre (how he arranged it I don't know, but I am thankful for this stellar display of client care.) Please recognize John's Golden Sunshine Service Level. I am totally in awe of the way he handled my needs and time. His consideration is greatly appreciated and has solidified my confidence in your Parts Department without question. Gold Medal to John Reyes please! Thank you!

Sunshine Toyota Service Department

 Sunshine Toyota Sales Department

Sunshine Toyota Sales Department

Amie W – March 4, 2010

My original vehicle was purchased through Frontier Toyota in Winnipeg; this is where I originally began to shop for the 2010 Toyota Rav4. This Dealership did not meet my expectations in any sense of the word in assisting me in my purchase decision for the 2010 Toyota Rav4. Immediately upon my dealings with Sunshine Toyota, my experience improved. Sunshine Toyota proved to be worth the 30 minute drive to the Dealership when Frontier Toyota is only five minutes away from my house. Frontier Toyota simply does not seem to have the same understanding of the importance of excellence in customer service. Before my purchase of the Toyota Rav4 from Sunshine Toyota, three out of three vehicles in my house were Toyotas purchased from Frontier Toyota. Clearly customer loyalty is considered to be of little significance to this Dealership, since they did not pursue me as a customer even after finding out that I had started to look for a new vehicle at Sunshine Toyota. What can I say other than Sunshine Toyota gets it and Frontier Toyota doesn't?

Sunshine Toyota Sales Department

Ursula E – March 4, 2010

The service was amazing. I will definitely recommend to all who ask, comment or are searching for a new vehicle. Thank you for your outstanding service and functional, reliable and comfortably made vehicles. I love my Toyota Yaris!

Sunshine Toyota Sales Department

I I – March 8, 2010

I was left waiting for over an hour waiting after having an appointment.

Sunshine Toyota Sales Department

Sheldon S – March 10, 2010

The only negative comment that I will make is with regard to the missing accessory at delivery; when you spend this kind of money on a vehicle, all accessories should be on the car when you pick it up, not added later. I am under the impression that this was not the Dealerships fault; the hood deflector that I ordered was on backorder when delivery took place.

Sunshine Toyota Sales Department

Sheldon S – March 10, 2010

Overall it was a very good experience. Jeffrey Marlow and Janette Manimtim were both very courteous and helpful through the entire process.

Sunshine Toyota Sales Department

Todd M – March 17, 2010

Everyone that we met at Sunshine Toyota was courteous, friendly, and professional. I would not hesitate to recommend any of my friends to go there.

Sunshine Toyota Sales Department

Jennifer M – March 19, 2010

I really appreciated the fact that whenever I did have to wait at the Dealership during the purchase process, I was regularly checked up on by various staff members. Also, my Product Advisor, Mark Johnson, was very helpful and made me feel good about my purchase decision and price.

Sunshine Toyota Sales Department

John R – March 22, 2010

The Product Advisor (Mark Johnson) was excellent.

Sunshine Toyota Service Department

Ronald D – March 3, 2010

Kris did a great job! He was very helpful and even got me an additional shuttle ride out of the normal schedule because I was late.

Sunshine Toyota Service Department

Cathie E – March 3, 2010

Dave was an absolute delight to deal with. He was friendly and well informed. As well he took the time to explain the work that was recommended. He definitely is one of the best Service Advisors at Sunshine Toyota that I have dealt with.

Sunshine Toyota Service Department

Bonnie – March 4, 2010

Thank you so much to the Service Manager and Service Advisor for making a special trip to pick me up! I forgot that my car was at the shop and I was the last one left at work. I went to leave for a meeting and realized my car was not here. The Service Manager allowed someone to pick me up and I was able to make it to my meeting. The Canadian welding association is glad! Everyone was incredibly impressed with the service! Thanks again!

Sunshine Toyota Service Department

Robin L – March 5, 2010

My car was parked out front for 20 minutes before they had the paperwork ready for me to pay.

Sunshine Toyota Service Department

Ruth M – March 6, 2010

It was indeed a pleasure bringing my car in for service .Everyone was so courteous. Thank-you!

Sunshine Toyota Service Department

Nicole Y – March 7, 2010

I purchased my Toyota in Brandon through Precision Toyota. I now live in Winnipeg, in Transcona. I took my vehicle a couple of times to Frontier Toyota and was very unsatisfied with their service. I would rather drive to Sunshine Toyota because I receive amazing service and promptness. It may be a longer drive, but it is well worth it! Thank you for making my experiences so great!

Sunshine Toyota Service Department

Charles S – March 9, 2010

Thank you for the one way shuttle service to my residence, the driver was a real gentleman. I look forward to continue servicing this vehicle at your location in the future.

Sunshine Toyota Service Department

Thomas G – March 9, 2010

Rear wiper makes a squeaking sound. They said they lubricated it but the noise is still there on the back stroke as before. During cold weather, rattling noise in windshield pillars carried out TSB2646 when we drove off the lot the noise was worse than before. We called back when we returned home to inform the Service Department at approximately 5:15 p.m. and got an answering machine saying that you were open until 6:00 p.m. and to call back during working hours. 5:15 p.m. in my book is during working hours since this only happens in the cold weather please be sure it is on our record so when it returns next cold spell they will know it has always been there since new. We also mentioned the terrible fuel consumption; they said it was because of my driving habits and the weather. The fuel consumption is almost double that which is advertised (17 - 19 litre/km real worlds as apposed to 10.8 in brochure). We want to be sure our concerns are addressed the problems we still have, are recorded on our file.

Sunshine Toyota Service Department

Vida B – March 10, 2010

As I waited for my vehicle to be serviced, several clients were approached and told their vehicles were ready but it would be a few more moments as the auto would be washed much to the pleasure of the client. Is this not offered to everyone? After paying my repair bill I walked out to my unwashed car and truly that did not sit well with me.

Sunshine Toyota Service Department

Marlene P – March 10, 2010

The service was excellent on all fronts. I always use the Toyota Service. It is very prompt and efficient.

Sunshine Toyota Service Department

Lindsay H – March 10, 2010

The Service Advisors are always friendly and helpful.

Sunshine Toyota Service Department

Thomas W – March 10, 2010

The Service Advisor (Alana Hiebert) was excellent.

Sunshine Toyota Service Department

Maureen B – March 11, 2010

I walked in without an appointment since my tire became flat just a few feet away from the Dealership. I was happy to get in, never mind get served in such great time. Kris Wintink is always extremely professional and knowledgeable and excellent at his customer service. His work is appreciated.

Sunshine Toyota Service Department

Rick F – March 12, 2010

Alana was very polite, courteous, and well informed. I was very happy with the service and the Dealership, I just moved to the area and this will now be my new Dealership for service and buying new vehicle in the near future.

Sunshine Toyota Service Department

Colleen W – March 16, 2010

Awesome as always!

Sunshine Toyota Service Department

Carol F – March 18, 2010

Service was fast and efficient.

Sunshine Toyota Service Department

Debra B – March 19, 2010

The job took much longer than advised. I asked for 2:00 p.m. and was told that it would be requested for noon! I picked it up after 3:30 p.m. and I needed to call to find out what was happening. The initial price was quoted at $500+ taxes and the bill came to over $700. This did not sit well with me as I had not allotted that kind of cash. Kris was somewhat aggressive and missed the fact that I was not prepared to pay such a large amount of money for maintenance. I would have appreciated some discussion about doing the work in two parts so I could afford it. This bill has left me strapped for the next couple of months. I am not happy about it and know that some of the work could have waited.

Sunshine Toyota Service Department

Louise C – March 24, 2010

I never heard from him after the vehicle was dropped off. Your Service Department is too busy. Very little time is spent explaining the work etc.

Sunshine Toyota Service Department

Bob D – March 30, 2010

Phil Labossiere is a great Service Technician. I appreciate his honesty and his excellent client rapport. It is people like him who make me return to Sunshine Toyota for the servicing of our two vehicles.

Sunshine Toyota Service Department

Lauren G – March 30, 2010

The work was done on part of the complaint but when I got home I found that they had taken a tire (maybe the spare?) and the rim and left them in the back of my car where I can't move them because they are too heavy. I am uncertain as to why or what I am supposed to do with them. The tire inflation light is still on and this problem has been going on for the entire time I have owned the car. Clearly they did not understand my concern as the tire issue is still not resolved, and I have now a tire, wrapped in plastic and a silver rim both of which are very heavy in the cargo area of my vehicle which means I will not be able to set those seats up. The shuttle driver was not very happy and does not like his job also, I was given the impression that the shuttle was only for people going to work. I found my own way back.

Sunshine Toyota Service Department

Hari B – March 30, 2010

It is important to give correct information about how much time it might take. This vehicle was brought as part of the recall campaign. At the time of booking the visit, I was told that it will take 30-45 minutes. When I arrived, I was told that it will take 90 minutes. As I did not want to wait for 90 minutes, I left (on my own as I did not book the shuttle). Then, I received a call about 35 minutes after I dropped the vehicle that it was ready for pick up. When I asked if I could get a shuttle pick up, I was told that it could be done but not sure when it will arrive. So, I had to again go back (on my own) to pick up the vehicle. Certainly, this incident could have been handled better.

Sunshine Toyota Service Department

Paul D – March 31, 2010

We were taken in immediately as we drove up to the doors, a young man greeted us, told us what was going to happen, checked with us twice as we waited. It took 45 minutes, our car, had a wash and everything was done. It was t thoroughly pleasant experience. Glad to have it taken care of, now don't have to worry anymore. Love our Toyota Rav4. It's a pleasure to drive and to own.

Sunshine Toyota Service Department

Gwyn J – March 31, 2010

Wonderful Service and so quick! Thank you!

Sunshine Toyota Sales Department

M D – June 22, 2010

Very nice and friendly people at the Dealer place.

Sunshine Toyota Sales Department

Roger R – June 22, 2010

My decision to purchase a Toyota was due to the great service from Ron Ackerman, and the ease he and Traci Henzel put me at in reference to the safety of Toyota. Ron and Traci were the reason for me purchasing a Toyota as I had gone to other Toyota Dealerships and left after just 15 minutes, service was horrible and they really did not take the time to get to know my needs it was push me to the highest priced item regardless of my needs. Traci Henzel was super in helping better understand my finance options without the pressure. Due to my experience at this Dealership I would not recommend any other, Toyota should be proud of Ron and Traci they true Toyota believers and make new buyers believe in the Toyota safety. Thank you!

Sunshine Toyota Sales Department

Catherine H – June 26, 2010

Mark Johnson's care of his clients in really exemplary. Thanks so much, Mark!

Sunshine Toyota Sales Department

Cecile R– June 29, 2010

The service was friendly, fast and pleasant. Thank you.